Think Brand FirstBusiness Suite & Growth Systems

Data Deletion Instructions

Threadline Social by Think Brand First — Last updated: 21 October 2026

Threadline Social connects to a business's Instagram professional account and Facebook Page through Meta's login. This page explains how to have that connection and your information removed.

Option 1: Remove the app from Facebook or Instagram

1. Facebook: open Settings & privacy → Settings → Business integrations. Instagram: open Settings → Apps and websites.
2. Find Threadline Social (it may be listed as TBF CRM Social) and choose Remove. Tick the option to delete the information the app received, if Meta offers it.
3. Meta sends us a signed deletion request. We erase the stored sign-ins (access tokens) of the Pages and accounts you connected and stop receiving messages from them. Meta shows you a confirmation code and a status link.

Option 2: Disconnect inside Threadline Social

A workspace owner can open Settings → Accounts and disconnect any Instagram or Facebook account. The stored access token is erased at once.

Option 3: Ask us to delete a whole workspace or specific messages

Email hello@thinkbrandfirst.com from the email address on the account with the subject "Delete my data". If you are a person who messaged a business and want those messages removed, tell us which business and which Instagram or Facebook account you wrote to. We first check that the request comes from the account owner (or, for messages, from the person who wrote them), then complete the deletion and confirm by email. Deleting a workspace removes its conversations, leads, rules, files and connected sign-ins.

What is kept

We keep only what the law requires us to keep, for example invoices and payment records, and a record that a deletion request was made (with no names and no message content).

Questions